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Magazine Name : Quality Management Journal
Year : 2010Volume number : 17Issue:01
Qfd Application In The Hospitality Industry: A Hotel Case Study(Article) Subject:
Four-Phase Qfd
,
Hospitality Industry
,
Quality Function Deployment
,
Service
Author:
Kioumars
Paryani
Ali
Masoudi
page:
07
-
28
Exploring The Use Of Lean Thinking And Six Sigma In Public Housing Authorities(Article) Subject:
Lean
,
Lean Six Sigma
,
Process Improvement
,
Public Housing Authorities
Author:
Sameer
Kumar
Kenneth F.
Bauer
page:
29
-
46
Testing The Superiority And Dimensionality Of Servqual Vs.Servperf In Higher Education(Article) Subject:
Confirmatory Factor Analysis
,
Empirical Problems
,
Higher Education
,
Servqual
Author:
Gul
Bayraktaroglu
Banu
Atrek
page:
47
-
59