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Magazine Name : Quality Management Journal

Year : 2010 Volume number : 17 Issue: 01

Qfd Application In The Hospitality Industry: A Hotel Case Study (Article)
Subject: Four-Phase Qfd , Hospitality Industry , Quality Function Deployment , Service
Author: Kioumars Paryani      Ali Masoudi     
page:      07 - 28
Exploring The Use Of Lean Thinking And Six Sigma In Public Housing Authorities (Article)
Subject: Lean , Lean Six Sigma , Process Improvement , Public Housing Authorities
Author: Sameer Kumar      Kenneth F. Bauer     
page:      29 - 46
Testing The Superiority And Dimensionality Of Servqual Vs.Servperf In Higher Education (Article)
Subject: Confirmatory Factor Analysis , Empirical Problems , Higher Education , Servqual
Author: Gul Bayraktaroglu      Banu Atrek     
page:      47 - 59